Policies

Customs and Courtesies

1. ACCOMMODATIONS
Keuka Lake & Land Rental will do our best to make your stay in your chosen rental property a successful & satisfying experience. The portion of our website and all materials dedicated to the description of and amenities for our available properties is maintained to represent the most accurate depiction of the property as possible. This is also true for the availability schedule of each property. Please understand that each home is unique to the taste of its owners and special items may vary. Although our homes are well maintained and clean there is always the possibility of a breakdown, just as in your own home.

We want you to thoroughly enjoy your stay in our rental homes so Keuka Lake & Land Rental will do our best to correct any problem you may encounter in a timely manner. We have a staff dedicated to housekeeping, as well as a staff equipped to handle indoor/outdoor maintenance.

Keuka Lake & Land Rental asks that our website visitors understand that some cottages are listed for rent during the winter months when the weather isn't that great and we have snow! This makes the pictures a little dismal & doesn't give a true sense of what the cottages are like during the peak season. Once nice weather arrives, the "bad" pictures are replaced with in-season pictures!

2. FAMILY ATMOSPHERE
Keuka Lake & Land Rental provides accommodations for family groups/gatherings. We strictly prohibit house parties and drinking parties of any type including, but not limited to: GRADUATION, SORORITIES, FRATERNITIES, PROMS OR NON-CHAPERONED GROUPS. Any of those parties are grounds for immediate eviction without refund. We ask that you please respect our Rental properties as if they were your own.

3. OCCUPANCY
Occupancy can be defined as the total number of people to occupy the rental home at any one time. A maximum occupancy number is designated to each of our accommodations. This number can also be found in each of the property listings on our website. These limits must be strictly enforced. Children are counted in total occupancy unless they are under the age of two. Only two infants can be excluded from occupancy limit. Any additional children will count toward occupancy. Any party exceeding this number at any time during your stay will be asked to vacate immediately.

This does not just apply to the amount of people staying the night. It's based on septic constraints so daytime guests count.

3a. MINIMUM STAY
During peak season, most of our properties have a one week minimum. There are a few properties that will accommodate a 4 night stay as schedule allows. During pre, post and off season, there is a 2 night minimum, and the same service fees apply.

4. BE KIND TO YOUR NEIGHBORS
Again, we truly want you to enjoy your stay, but we ask that you please be respectful of your neighbors. Be careful not to enter any portion of their property without prior permission. Quiet hours should be observed between the hours of 10 P.M. and 7 A.M. Any guests that are disruptive would be asked to vacate the premises.

5. SMOKING
Smoking is not permitted inside at any time at any of our rentals. Smoking on outside is permitted with proper caution & safety and disposal of debris in proper containers.

6. PETS
Keuka Lake & Land Rental is proud to offer some Pet-Friendly rentals. Homes allowing pets are limited to one or two mature, house-trained dogs. This varies property to property, based on the owner's wishes. A $50.00 per pet fee is applicable. (Dragonfly Inn limits to one dog, at $100) Renters are responsible for any damage or extra cleaning due to their pets. Pets are allowed only in rentals as indicated. Violation of this policy will need to result in eviction with no refunds & a service charge of $250.00 per pet. It is very important for us to adhere to our property owner's requests and protect future renters that may be allergic to pet dander. A PET ADDENDUM, separate from the GUEST Rental AGREEMENT is required to be signed by renter. Renters must provide proof that their pet(s) are on flea medication - i.e. note from their veterinarian, copy of prescription. We will need proof of current rabies vaccination - ie. note from the vet or a copy of rabies certificate from your public health office.

7. WHAT IS PROVIDED
Each rental home features basic kitchen items such as a coffee maker, toaster, pots and pans, utensils, and dishes, flatware and glassware to serve the maximum occupancy of the home.  All homes also have standard furnishings, lighting, and basic cleaning supplies available for your use.

8. WHAT SHOULD YOU BRING?
You have the option to either bring your own linens (sheets, pillowcases, towels and washcloths) or rent them from Connect-a-service.  We do not rent linens directly but will allow Connect a service access for linen delivery. . Bath products, PAPER PRODUCTS, detergents, items needed for grilling and trash bags are not supplied. We also suggest water shoes to protect your feet from zebra mussels. Depending on your cooking needs, you will want to bring your own specialty items - roast pans, etc. If the home you are renting has a firepit, you should also bring firewood.

9. SERVICE FEE
There is a service fee on all properties that varies from $115 - $225. This fee helps offset the costs associated with processing your reservation and employing the housekeeping and maintenance staff. This fee is non-refundable.

10RESERVATION FEE: 9% of the base rental amount

11. HOUSEKEEPING
We ask that you wash, dry, and take care of all dishes at your rental property and take the trash to the containers. Also please strip the beds of the dirty linens (if rented from us) and leave them in one pile.

12. LODGING TAX
Yates County has implemented a Lodging tax on all properties located in Yates county.  Any property located in Yates county is subject to a 4% tax on the rental amount, in addition to any other taxes or fees.

13. GARBAGE
You will be asked to place all refuse in receptacles at your rental. All garbage should be placed in trash bags upon your departure and left for pick-up.

14. CAMPERS, MOTOR HOMES, TENTS & PARKING
No campers or motor homes are allowed on the premises. Depending on the rental, tents may be allowed on the property. Vehicle parking is limited at most vacation homes.  Tents can not be used to exceed the occupancy on the home.

15. AFTER HOURS CONTACT INFORMATION
For your convenience the Keuka Lake & Land Rental staff is available to you after business hours. We maintain office hours of Monday – Friday, 9 am – 4:30pm. Upon making your reservation and posted at your rental property you'll find after hours contact numbers, so you can reach us if you experience any mechanical/maintenance emergencies with your rental.  Call the regular number, 315-536-1959 and follow the prompts.  For all medical emergencies DIAL 911!

16. MISCELLANEOUS
As our area continues to grow, we cannot predict when or where new construction will begin. We have no control in these situations, and cannot move you or offer a refund. Most homes have locked closets for owners' personal items. Please respect these, and do not attempt to open them.

17. FORMS OF PAYMENT ACCEPTED
Cash, money order, cashier's check, personal checks, MasterCard, Visa and Discover are accepted. Please make checks payable to Keuka Lake & Land Rental. All funds must be paid with U.S. currency. There will be a $50.00 charge for any checks returned for insufficient funds.

18. CANCELLATIONS/TRANSFERS (Including date changes or switching of homes)
Keuka Lake & Land Rental understands that sometimes cancellations are unavoidable. All reservations once placed are subject to a 25% cancellation fee. If cancellation occurs 45 days or less before arrival date there is no refund.  

NO REFUNDS will be made for early departures, guests' general dissatisfaction with the vacation home, or for any other issues that Keuka Lake & Land Rental was not notified of during the time of rental. No refunds will be made for failures or conditions that deem to be beyond our control. Every effort has been made to ensure that our descriptions are accurate; however, we CANNOT BE HELD RESPONSIBLE for changes made by owners.

19. CHECK-IN 4:00 pm/ CHECKOUT 10:00AM OR EARLIER
Please remember that during peak season each home must be readied for occupancy within a very tight time frame! In many cases, vacation homes require maintenance repairs, additional cleaning time, etc. Please do not attempt to enter the rental home before 4:00 P.M. 4:00 check-in allows time to ensure that vacation homes have been inspected and are ready for occupancy. Unauthorized early check-ins will be subject to a $50.00 per hour charge prior to 4:00 P.M. the day of arrival. For your own security, we ask that you do not enter the home until you have received the keys or entry instructions from our office.

You may check-in and pick up the keys to your rental at the Keuka Lake & Land Rental office located at:

201 Elm Street
Penn Yan, NY 14527
315-536-1959
This is also the corner of two state roads, routes 14A and 54A.

Summer check-in is provided at 4:00 P.M. If you will be arriving after hours, please refer to "Arriving Late" below.
Checkout time is 10:00am or earlier. NO EXCEPTIONS. Please checkout according to this time so the vacation home can be prepared for the next guests. If you have any questions regarding your checkout or procedures, do not hesitate to call our office. Unauthorized late checkouts will disrupt our housekeeping inspection schedule and result in a service charge of $50.00 per hour after 10:00 A.M. Keys must be returned to the Keuka Lake & Land Realty - Rental Division office upon check-out. There will be a $20.00 fee charged per set for lost or unreturned keys. If you are leaving before our office opens at 9:00am, you may leave your keys in the key drop-box outside our office entrance.

20. ARRIVING LATE
If you will be arriving after check-in hours, please give notice to Keuka Lake & Land Rental prior to check-in. Keys and directions to your vacation home will be in our key drop-box located outside our office entrance. Keys will not be put out in the after-hours box unless the payments have been made and we have received all necessary paperwork.

21. KEYS
1 key is available for each vacation home. Keys are presented upon check-in and must be returned to our office upon check-out. There will be a $20.00 fee per set for lost or unreturned keys. An after hours drop-box is provided at our office for your convenience.

22. LOCKOUTS
In the event you become locked out of your rental home during your stay, you may borrow a key by coming to the Keuka Lake & Land Rental office. After business hours call our office (315) 536-1959 and choose the maintenance and key option to report an emergency/urgent situation and our telephone system will automatically contact our 24 hour personnel and you will receive a call back.

23. LOST AND FOUND
Keuka Lake & Land Rental cannot be responsible for any items that you leave in your rental home. Found items will be held for two weeks; after that time, all unclaimed items will be delivered to a local charitable organization. If requested, items left behind will be returned once you have paid for the postage and $20 service charge.

24. MAIL & MESSAGES
We recommend that you leave your unit's phone number (if available) and address with relatives or friends. We do not take personal messages for our guest nor do we divulge any information about our guests or the rental unit that they are staying in.  Ask us for the phone number of your rental unit, and the limitations (if any) for its use.

25. OUR RENTAL SEASONS
During Peak Season all rentals are weekly with a seven night minimum stay unless it is less than seven days from the date of arrival and there is something available. Depending on the rental, during the Off Season both weekly and partial stays may be available. Partial week reservations during peak season will only be taken 7 days in advance of arrival date. Rates vary depending on season.

2016 RENTAL SEASON DATES
Pre Season = 05/01/2016 – 6/19/2016
Peak Season = 6/20/2016– 9/04/2016
Post Season = 9/05/2016 – 10/15/2016
Off Season = 10/16/2016– 04/30/2017

26a. RESERVATIONS
Any reservations placed 30 days or less before arrival date will only be held for 48 hours without contract and payment. Contract may be done via email or fax, and payment may be a cashier's check overnighted to our office, or by visa/mc.

26b. RESERVATIONS
Our offices are open daily 9:00a.m. – 4:30 p.m. For assistance, or to make a reservation, please call us at 315-536-1959 and we will be happy to answer questions and help find the home that best suits your needs. You can also find all of info. on our website and reserve any property online, 24 hrs. a day, for your convenience!  Online reservation made over the weekend are processed on the next business day.

27. RESERVATION PAYMENTS
Your 1st payment is due to a Visa or MasterCard (or by certified check within 4 business days) upon making your reservation & includes the following:

- Posted Rental Fee
- Reservation Fee (9%)
- Yates lodging tax (4% if applicable)
- Service Fee (from $115 - $225)
- Pet Fee, Linen Rentals (Only if Applicable)  
½ of the total is due at the time of reservation; the balance is due 45 days before check in.

28. Reservation VS. Inquiry:  A reservation is made when you are SURE you want to rent out a property.  If you are not sure, or still have questions, please don't make a reservation online or on the phone.  Once you do that, we mark off the time for your use, not allowing anyone else to book it.  If you change your mind, for whatever reason, you will be subject to cancellation fees and penalties.

29. Showing rental properties
We understand that you may want to look at a rental home before you make a commitment to rent it.  If you are in the area during regular business hours, and the home is unoccupied, we will be happy to show you the rental home for a $35 fee. If you make a reservation for that home, the $35 fee will be credited toward your invoice.

Once your rental home is reserved, you will receive a Guest Rental Agreement via email. Please read the agreement carefully, approve all pages and additional forms and return to us within 10 days of invoice/reservation.
Full balance on all reservations is due 45 days prior to your check-in date and if not received your reservation cannot be guaranteed. Your final payment due date will be outlined for you. If you reserve your rental less than 45 days from your arrival date, you'll be asked to pay in full. Final payments can be made by check, money order, cashier's check, MasterCard or Visa .

Come reap the benefits from having a professional, responsive and friendly staff at Keuka Lake & Land Rental. Don't hesitate to call us if you have any questions, problems or concerns!